We are committed to ensuring your satisfaction with your online purchases. To provide clarity and transparency, please take note of our return policy:
Return Window: You have a five-day window to initiate a return from the date you received your item, as indicated by the shipping company tracking. After that, we will not accept returns.
Rejected Returns: In the event that a returned item has been returned to the store and has been damaged or stained by the purchaser, Joy Abendmode Bridal retains the right to reject the refund or to charge a damage fee (in addition to the restocking fee).
Return Shipping: Please be aware that return shipping costs will be the responsibility of the customer.
Restocking Fee: In addition to the shipping costs, a restocking fee of $200 for each gown or train/overskirt and a fee of $75 for up to 3 accessories will apply to cover the cost of processing and preparing the item for resale.
Your understanding of these terms is greatly appreciated, and we are here to assist you throughout the return process. If you have any questions or require further assistance, please do not hesitate to reach out to our Customer Support Team.
Thank you for choosing us!