FAQs


GENERAL

What are your hours?

We are open Tuesday-Saturday 11:00am-5:00pm.

We are closed Sunday and Monday.

Appointments may be available at other times upon special request.


Do I need to make an appointment?

Yes, In order to provide the best experience we do require that you set up an appointment. We do our best to accommodate walk-in customers whenever possible however, our appointments will take priority. Saturday's we cannot accommodate walk-ins.

Do you carry accessories?

Yes we do! We carry lovely Bel Aire Bridal veils and hair accessories. We do not, however, carry shoes..




THE APPOINTMENT

Who should I bring with me to my appointment?

Our limit is FOUR guests in addition to the bride. Bring your besties—your mom, your MOH, your sis, etc. Just don't bring an army—too many opinions can spoil the fun.

We strongly advise that you bring those who will be important in making the final choice for your gown with you to your appointment.

We recommend doing Facetime or Skype video calls during your appointment if you would like to show your gown to someone who could not come in with you.


What should I wear to my dress shopping appointment?

Bring heels the same height as the ones you'll wear on your big day, so you can see where the hem will actually hit.

As for your underclothes, many of our brides like to wear spanks for their own privacy as we have to help them in and out of the dresses.

For a bra, think supportive and strapless. It is not required, but we recommend nude underclothing so that you may see the full effect of the gowns.

Bring a hair elastic. You'll want a clear view of your gown's neckline.

Avoid heavy make-up and spray tans before an appointment to help keep the gowns clean!


What should I bring with me to my dress shopping appointment?

Inspiration dress photographs, magazine clippings and Pinterest boards are welcomed and anything else that you want to incorporate into your look.

We DO NOT allow food or drink during the appointment other than the complimentary toast to celebrate your dress purchase. And you will be asked to dispose of any food or drink before entering.


Are children allowed?

While we would love to allow children, for their own safety, we cannot allow them in the store. We have very large mirrors, large paintings and other delicate items.


What happens if I'm running late?

If you will be running late PLEASE GIVE US A CALL. If you are more than 15 minutes late, you may need to reschedule your appointment.


How early should I arrive for my appointment?

We ask that you arrive no more than five minutes early for your appointment.

Our appointments are scheduled back-to-back and we want to give all of our brides that same one-on-one attention.

If you do happen to arrive earlier there are several shops, restaurants, & boutiques in the area that you can visit. We are located in a fun neighborhood and are happy to provide suggestions on places to visit!


What should I expect at my appointment?

It is very common for you to say yes to your dress at your first appointment at Joy Abendmode, so it's good to know what to expect:

1. When you find your dream dress and you are ready to order, we measure you and work out your size from the designers size chart.

2. Your personal Bridal Consultant will take you through all of the color, fabric, and customization options and ordering times to make sure you get your dream dress.

3. Next payment will be placed for the gown and you will receive your purchasing agreement. Your consultant will go through everything with you and your order will be placed at the designer that day.

4. Once you place your order, your bridal gown will be made and will arrive in our salon several months later.

5. You will then schedule your alterations appointments to achieve an absolutely perfect fit.




GOWN COLLECTIONS

Do you carry the entire collection?

Collections from each designer typically consist of nearly 100 or more gowns each season. Like most bridal salons, Joy Abendmode carries a selection of samples from each designer’s line for brides to try on in the salon. However, it is possible to order any gown in the line.

If you would like to try on a gown that we do not carry in-store, call us at 248-876-0833 and we will check with the designer to see if we can have it sent for you to try on in our store.


What designers do you carry?

We carry the Allure Romance line, the Viero Bridal collection and the extremely popular Milla Nova collection. We are pleased to announce that we will be adding the Kelly Faetanini line in early summer 2017! Joy Abendmode Bridal is the only Michigan bridal salon that carries the Milla Nova, Viero and Kelly Faetanini collections, which is why we are truly a specialty boutique!

We constantly receive new gowns throughout the season, so if you are interested in any new styles that have arrived, just sign up for email updates or give us a call anytime!


How much are your dresses?

Our off-the-rack gowns mostly range from $1000-3500 some go up to $5000.


Do you do custom?

Yes, we design custom gowns. Our designer and sketch artist will consult with you on your design and make a plan for your dream dress!

Costs vary based on the design, materials and detail of your gown. If you are interested in this amazing option, let us know when you call for your appointment.




ALTERATIONS

Do you have in-house alterations?

Yes, we have a fantastic seamstress who has designed, made and altered wedding gowns for over 30 years. She oversees our alterations in-house and makes sure that our brides get only the best!


How much are alterations?

Alteration prices vary depending on the gown design and materials involved. We offer very competitive prices for our alterations. You will have a full consultation with our in-house seamstress who will take you through all of your options to make sure that you get your dream dress!


How long do alterations take?

Please allow 1-2 months for your alterations. This is why we recommend ordering your gown 6-8 months before your wedding (depending on the designer).


What should I wear to my alterations appointment?

Alterations will not be done without the exact shoes and undergarments that you will be wearing on the day of your wedding.




ORDERING

How do I pay for my dress?

When you decide on a gown, the payment is made. We accept cash, Visa, Mastercard or Discover.

Please note we do not allow refunds, cancellations, exchanges or returns. This is because the fabric is cut when we place the order with the designer.

Please speak with your consultant if you have any questions about your options.


What is your Cancellation / Return Policy?

All sales are final. As all dresses are made-to-order there are no cancels, returns, or exchanges.


How long does it take for the dresses to come in after ordering?

It depends on the designer how long a gown takes to arrive. We recommend that you order your gown at least 6-8 months before your wedding to account for designer delivery times and alterations.